1
Published: Burlington, Elsevier Science, 1982
   
2
Published: Milton, Qld, John Wiley & Sons Australia, Ltd., 2020
   
4
   
5
Published: [Erscheinungsort nicht ermittelbar], Lioncrest Publishing, [2018]
   
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9
Customer service : a practical approach Sixth edition, Pearson new international edition
Published: Harlow, Essex, Pearson Education Limited, [2014]
   
12
   
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17
Published: New York [u.a.], McGraw-Hill, 1987
   
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20
Published: Düsseldorf, ECON-Taschenbuch-Verl., 1994
   

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