1
Published: Burlington, Elsevier Science, 1982
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2
Published: Milton, Qld, John Wiley & Sons Australia, Ltd., 2020
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4
Published: Cham, Switzerland, Palgrave Macmillan, [2020]
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5
Published: [Erscheinungsort nicht ermittelbar], Lioncrest Publishing, [2018]
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6
Published: Hamburg, Loyalty Hamburg, 2001
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9
Customer service : a practical approach Sixth edition, Pearson new international edition
Published: Harlow, Essex, Pearson Education Limited, [2014]
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12
Published: Boston, Mass. [u.a.], Now, 2009
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14
Published: New York, Academic Press, 2008
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15
Published: [S.l.], Academic Press, 2005
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16
Published: [S.l.], Academic Press, 2004
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17
Published: New York [u.a.], McGraw-Hill, 1987
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18
Published: Brussels, Europ. Inst. for Advanced Studies in Management, 1994
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19
Published: 2003
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20
Published: Düsseldorf, ECON-Taschenbuch-Verl., 1994
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