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1
Published: Berlin, BWV, Berliner Wissenschafts-Verlag, [2015]
   
2
   
3
Servicemanagement 2., überarb. Aufl.
Published: München, Oldenbourg, 2012
   
4
Published: Berlin, Duncker & Humblot, [2015]
   
5
Published: Berlin, Duncker & Humblot, [2020]
   
6
Published: Berlin, Berliner Wissenschafts-Verlag, [2017]
   
7
Published: Düsseldorf, Symposion Publ., 2009
   
8
Published: Berlin, Berliner Wissenschafts-Verlag, [2014]
   
9
Published: Berlin, Duncker & Humblot, [2020]
   
10
Published: Berlin, BWV, Berliner Wissenschafts-Verlag, [2016]
   

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