41
Published: Düsseldorf [u.a.], ECON-Verl, 1993
   
43
Dienstleistungs-Marketing-Management 3., komplett überarbeitete und aktualisierte Auflage
Published: Berlin, Duncker & Humblot, [2017]
   
44
Servicemanagement 2., überarb. Aufl.
Published: München, Oldenbourg, 2012
   
45
   
46
   
47
Published: Berlin, Erich Schmidt Verlag, 2018
   
49
Published: Baden-Baden, Nomos, 1995
   
50
   
51
Published: Berlin, Duncker & Humblot, [2015]
   
52
   
54
Published: Berlin, Duncker & Humblot, [2020]
   
55
Published: Berlin, Duncker & Humblot, [2016]-
   
56
Published: Düsseldorf [u.a.], ECON-Verl, 1993-
   
57
Published: München, Oldenbourg, 2009
   
58
   
60
   

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