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Published: Opladen, Leske + Budrich, 1995
   
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Published: München, Oldenbourg Verlag, [2011]
   
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Kundenorientierung im Touristikmanagement 2., unwesentlich veränd. Aufl
Published: München, Oldenbourg, 2000
   
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Published: Konstanz, UVK Verlagsgesellschaft mbH, [2016]
   
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